Frequently asked questions
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General
Does Jensec POS need internet to work?
No. The tills run on the computers in your shop and keep selling when the internet is down. Internet is only needed for M-PESA prompts to reach the customer's phone, for till-number payments to show at the till, and to send invoices to KRA eTIMS, which catches up by itself when the connection is back.
Can you move my products from my current system?
Yes. We bring over your products, prices, barcodes, customers and stock so you don't retype anything.
How long does it take to start?
Usually a few days: a demo, a quote, installation with your products loaded, and staff training. We are there on the first day of selling.
What happens if I need help?
Call or WhatsApp us. We offer remote help and on-site visits, and we train new staff when you need it.
M-PESA
Can I use my existing Lipa na M-PESA till or paybill?
Yes. We connect Jensec POS to your own till or paybill number, so the money goes straight to your M-PESA account as it does today. Your existing SMS notifications keep working.
How does the till know a customer paid the till number?
Safaricom confirms each payment to Jensec POS. The cashier sees the customer's first name and amount at the till and taps it to complete the sale. A payment can only be used once, even with several tills, and the code from the customer's SMS is asked for only when two payments could be confused.
Do customers still get the M-PESA SMS?
Yes. Customers receive their normal M-PESA confirmation, and the M-PESA code is also printed on the receipt.
KRA eTIMS
Does it work with KRA eTIMS?
Yes. Jensec POS connects system-to-system with KRA eTIMS (OSCU). Every sale is sent to KRA and the receipt carries KRA's signature and QR code. Returns go as credit notes, and stock movements, supplier purchases and business customers' KRA PINs are reported automatically. Jenipher Security Limited is completing KRA's integrator approval: ask us about your eTIMS start date.
I am not VAT-registered. Do I need eTIMS?
eTIMS applies to all businesses. Non-VAT businesses send their invoices with tax type D (non-VAT), and Jensec POS handles that for you.
What if KRA is slow or the internet is down?
The sale is never held up. The receipt prints at once and the invoice is sent to KRA as soon as it answers. A signed copy can be reprinted from the journal.
Is it suitable for VAT-registered businesses?
Yes. Prices can include or exclude VAT, and receipts show VAT with KRA's tax letters (A exempt, B 16%, C zero-rated, E 8%), matching the eTIMS invoice.
Hardware
I already have a computer and printer. Can I use them?
Usually yes. Jensec POS runs on Windows computers and works with standard thermal receipt printers, cash drawers, barcode scanners and serial scales. We check your equipment during the demo.
Does the cash drawer open by itself?
Yes. The drawer opens for cash sales, and for M-PESA if you want it to, and every "no sale" opening is recorded.
Packages
How much does it cost?
It depends on the number of tills and branches and the hardware you need. Tell us about your shop and we send a clear, fixed quote with no hidden costs.
See Jensec POS working with your own products
A free demo at your shop or on a call. No obligation: we show you, answer your questions and send a clear quote.